Ratings & Reviews
Resident Reviews
|Recommended: NoI am at my limit with the noise they are creating. It has been going on for over a month and I am getting daily migraines.
response from property -Shakia,
We're sorry to hear that we're not currently meeting your expectations. We certainly understand your frustration with the construction related to the build outs in the retail space and have (and will continue to) reached out to the retail team regarding construction outside of approved hours. Please don't hesitate to reach out to the office at any time with questions or concerns.
|Recommended: YesStriving for Excellence — A very beautiful, upscale and secured place to call home with lots of character. I just wish everyone would appreciate it and take pride in being a resident. The entire staff ranging from Management, Maintenance, and House Keeping do a superb job to accommodate tenants with a professional and friendly attitude. It's not easy dealing with so many different personalities but, I commend them even on their busy days, they still share a smile.
Nadyne,
We really appreciate the 5-star rating and these kind words about Ovation at Arrowbrook. We're glad to hear that we are meeting your expectations and that you are happy in your home with us. We look forward to seeing you around the community.
|Recommended: Yesdisgusting place. no office person answers. the noises are constant. people above you stomping will shake your entire apartment. it smells like dog pee everywhere. this place is terrible don’t move here. the leasing office doesn’t care about you just getting more money with each person they lease to.
Taylor,
We're sorry to hear that we're not meeting your expectations. We can assure you that we have addressed the reported noise complaint with your neighbor. If it continues, please continue to let us know so that we can make sure that it's documented and addressed. We share your frustration with pet owners who are not following pet related policies and when we are able to determine which pet(s) are causing the issue(s) that will be addressed as well. We take all resident feedback seriously and address the things that we are able to. Please do not hesitate to reach out to the office with any additional challenges. Thank you.
|Recommended: YesProperty staff is efficient, apartment is clean, good location — I recommend living here based on the fact that the property is brand new, and conveniently located close to public transportation including the metro. However, improvements could be make inside the apartment building. The TV's in the common areas do not work. There is only one elevator in the main lobby. The other elevator by the parking lot, often used for loading, never works when I need it. I think that perhaps it is only available on the weekends, not every single day.
Martina,
Thank you for taking the time to share your thoughts about Ovation at Arrowbrook. We're glad to hear that you enjoy living at our community. We wanted to let you know that the TVs are all operational and apologize that the team has forgotten to ensure that they are on every day. If you ever see them off, please contact the office so that we can turn them on quickly for you. We'd love to chat about the other challenge you mention so please reach out to us at your earliest convenience. Regards- Karen K
|Recommended: YesBuilding Manager — Mis Rebecca is one of the best building managers. I had a problem I contacted her which she solved in short period of time with very manner and respect. Always ready to listen to our building problems with patient and big smile.
Freshta,
We truly appreciate the 5-Star rating and your taking the time to share your thoughts. We're so glad to hear that we are meeting your expectations and appreciate the kind words about our team. We look forward to seeing your around the community. Regards- Karen K
|Recommended: NoI will not recommend this apartment to anyone the stuff is very un respectful her manager is smoking mervana during office hours and we did cancel our Application the took the application fee too and also that 500 security deposit too when we asked them to give us our money back one her employee boyfriend come up with a gun on us please stay away of this sick environment
Sara,
We're sorry to hear that we did not meet your expectations in regard to customer service, and that we had to involve the police to remove you from the premises, but we cannot allow any behavior that threatens our team or residents to continue.
|Recommended: YesNew neighbors — I love this building I appreciate it with staff they are nice and friendly they have patience with me we keep communication key to the building that’s so beautiful building thank you
Denise,
We truly appreciate the 5-star rating and your taking the time to share your thoughts about Ovation at Arrowbrook. We also appreciate the kind words about our team and community and look forward to seeing you around. Regards- Karen K
|Recommended: YesOvation — I appreciate it I love here staff and people friendly and nice people
Denise,
Thank you so much for the 5-Star rating. We're so happy to hear that you are enjoying your home with us and look forward to seeing you around. Regards- Karen K
|Recommended: YesMy family myself and three kids moved in the beginning of May and I can't say enough good things about this property. Location is EVERYTHING plenty of space to walk my dog, ffx connector bus, metro, parking, arrowbrook park . Loving the business center and gym helps me focus and get my work done during the day and unwind in the evening . Apartment is spacious and perfect for our needs. Leasing staff and maintanance has been SO warm and friendly. Even fellow residents I've met just walking have been awesome. We love it and god willing will be here for a long time o
Tisha,
We truly appreciate the 5-Star rating and your taking the time to share your thoughts about Ovation at Arrowbrook. We're so glad to hear that you are enjoying your home with us and look forward to counting you as one of our residents for a long time to come. Regards- Karen K
|Recommended: YesOvation a GREAT place to live — I am loving living at Ovation. The apartments are awesome and everyone in the office is so kind and helpful They go out of their way to help. I'm so happy to be part of the Ovation community
Kathryn,
We really appreciate the 5-Star rating and your kind words about Ovation at Arrowbrook and our team! We appreciate your taking the time to share your thoughts and look forward to seeing you around the community. Regards- Karen K
|Recommended: YesNice place to leave — Great place… office people need be more open communication and helpful when we apply,,after aproved they are 10000. fantastic
Mildred,
Thank you for the 5-star rating and for taking the time to share your thoughts about Ovation. We're so glad to hear that you are enjoying your home with us and we look forward to seeing you around the community. Regards- Karen K
|Recommended: NoNoise Problems — The Wall between units is too thin that I can hear their music and conversations.
Alan,
We're sorry to hear that you are experiencing some challenges in your home and appreciate your taking time to share your thoughts. If you feel that you are hearing noise that is out of the ordinary for apartment living, please reach out to the office so that we can discuss. Regards- Karen K
|Recommended: YesNoises — It seems that the ceiling is made of a simple material. We can hear the footsteps of the people who live further up, they make a lot of noise and drag furniture all the time.
Wilkin,
Thank you for taking the time to share your thoughts about Ovation at Arrowbrook. We'd like to chat with you about your concerns, so please reach out to the office at your earliest convenience. Regards- Karen K
|Recommended: YesOverall — Everything here is great
Alaa,
Thank you for the 5-star rating and for taking the time to share your thoughts about Ovation at Arrowbrook. We're so glad to hear that you are enjoying your home with us and hope that you will swing by our first resident event on the 5th. Regards- Karen K
|Recommended: YesI wold like share the great experience I had with Ms. RESHAY, I was very confused with the long time in the process of the waiting list and application to be able to lease an apartment, Ms. RESHAY was very patient, respectful and professional, in addition she has a exceptional customer service, she explained everything very well this process, giving me confidence. Thank you very much for having this great professional.
Mildred,
Thank you for the 5-star rating and for taking the time to share your thoughts about Ovation at Arrowbrook. We're glad to hear that Reshay was helpful in explaining the process to you and will pass your kind words along. Regards- Karen K